Incident · Sev 1Intermediate
The 9-second dashboard
The support dashboard takes about nine seconds to load, and agents are refreshing it all day. The database CPU is low and nothing is erroring. Follow the request inward and fix what each stage's numbers point to.
Requests succeeding0%
Logs
Open the failing component to read its logs.
Start investigating
Open the dashboard api, read its logs, and choose the fix.
What this incident covers
- Dashboard API (builds the page): REST vs gRPC vs GraphQL
- Tickets query (Postgres): Database Indexes & Slow Queries
- Ticket list (paged results): API Design Basics
- Search (100 shards): Observability: Logs, Metrics, Traces